Terms & Conditions

1. Acceptance of Terms

By using Synthric's SMS messaging services (the "Service"), you agree to be bound by these Terms & Conditions. Synthric is an autonomous AI engine that manages local business reputation by sending customer review requests and weekly reputation reports via SMS to opted-in recipients.

2. SMS Program Description

Synthric sends the following message types to mobile numbers in the United States:

• Customer review requests containing a direct link to a business's Google Review page
• Weekly reputation and retention report notifications to business owners
• Emergency reputation alerts (e.g. a new low-rated review requiring owner attention)

3. Opt-In & Consent

Recipients are added to the SMS program only after explicit consent is collected by the participating business — at the point of sale, via a signed intake form, or through an online opt-in checkbox. Message frequency varies (typically 1–4 messages per month per recipient). Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Opt-Out (STOP)

Recipients may opt out at any time by replying STOP to any message. Upon receipt, Synthric will immediately remove the number from all active messaging campaigns and send a single confirmation message. No further messages will be sent unless the recipient re-opts in.

5. Help & Support

Recipients may reply HELP at any time to receive support information, including the business name, program details, and contact instructions. For support, recipients may also email the participating business directly or contact Synthric at the email listed below.

6. Privacy

Phone numbers and message content are used solely to deliver the Service. Synthric does not sell or share recipient data with third parties. Review request links direct recipients to Google's public review page, governed by Google's own terms.

7. Liability

The Service is provided "as is." Synthric is not responsible for carrier delivery failures, filtered messages, or content submitted by participating businesses. Participating businesses are responsible for ensuring they have proper consent before adding any number to the program.

8. Contact

For questions about these Terms or the SMS program, contact the participating business or email Synthric support. These terms may be updated at any time; continued receipt of messages after an update constitutes acceptance of the revised terms.

9. SMS Communications

Users who voluntarily enroll in Synthric Weekly SMS Performance Reports authorize Synthric to send recurring account-related SMS notifications to the mobile number they provide. Message frequency is approximately one message per week. Message and data rates may apply. Users may reply STOP to unsubscribe and HELP for assistance. Consent to receive SMS messages is not required to purchase or use Synthric.