Privacy Policy

1. Overview

Synthric ("we", "us") operates an autonomous AI engine that manages local business reputation by sending customer review requests and weekly reputation reports via SMS. This Privacy Policy describes how we collect, use, and protect personal information received through our SMS program.

2. Information We Collect

Through the SMS program we may collect and process:

• Mobile phone numbers of recipients who have opted in via a participating business
• Message content sent to and from the recipient (including STOP, HELP, and opt-out replies)
• Delivery status and carrier metadata provided by Twilio
• Business name, Google review URL, and review snippets associated with the participating business

3. How We Use Information

We use the information solely to:

• Deliver review request messages containing a link to the business's Google Review page
• Deliver weekly reputation and retention report notifications to business owners
• Deliver emergency reputation alerts to business owners
• Process opt-out (STOP) and support (HELP) replies
• Maintain compliance records for the A2P 10DLC messaging program

4. Sharing & Third Parties

We do not sell or rent recipient data. We share information only with our service providers necessary to operate the program — primarily Twilio (for SMS delivery) and Google (via public review page links). Participating businesses receive aggregated, non-personal reputation reports. We may disclose information when required by law.

5. Data Retention

Phone numbers and message logs are retained for the minimum period required to comply with A2P 10DLC recordkeeping and to process opt-out requests. Recipients who reply STOP are removed from all active campaigns immediately and their number is suppressed from future messaging.

6. SMS Opt-Out & Help

Recipients may reply STOP to opt out at any time, or HELP for support information. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

7. Security

We employ reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Recipients may request access to, correction of, or deletion of their personal information by contacting the participating business or Synthric support. Opt-out via STOP is processed automatically and immediately.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has been added to the program, contact us to remove the number immediately.

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued receipt of messages after an update constitutes acceptance of the revised policy. Material changes will be posted on this page.

11. Contact

For questions about this Privacy Policy or the SMS program, contact the participating business or email Synthric support.

12. SMS Weekly Performance Reports

Users may voluntarily provide their mobile phone number to receive weekly Synthric performance reports via SMS. These reports summarize Google reviews, local search visibility, and business performance. Message frequency is approximately one message per week. Message and data rates may apply. Users may opt out at any time by replying STOP to any message or by turning off SMS reports in their Synthric settings. Users may reply HELP for assistance. SMS consent is not a condition of purchasing or using Synthric. Mobile information and SMS consent information will not be sold or shared with third parties for their marketing or promotional purposes.